This Privacy Policy explains how s9gam collects, uses, stores, and protects the personal information of players registered on our platform in Pakistan. We are committed to handling your data with transparency, security, and full respect for your privacy rights.
This Privacy Policy ("Policy") sets out the data processing practices of s9gam ("s9gam", "we", "us", "our") with respect to personal information collected from individuals ("Player", "User", "you") who access, register with, or use the s9gam online casino and sports betting platform available at s9gam.bet.
This Policy applies to all data collected through the s9gam website, mobile browser interface, and any related services or communications — including account registration, deposits, withdrawals, game play, sports betting activity, customer support interactions, and promotional communications. It applies to all players located in Pakistan, whether in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, or elsewhere across the country.
This Policy should be read in conjunction with the s9gam Terms & Conditions, which govern the overall contractual relationship between you and s9gam. Where any conflict exists between this Policy and the Terms and Conditions solely in respect of data privacy matters, this Policy shall take precedence.
s9gam operates under an international gaming licence, and this Policy reflects the data protection obligations associated with that licence. We are committed to maintaining the highest reasonably practicable standards of data protection for all players on our platform.
s9gam collects personal data through several channels during the lifecycle of your account. The categories of personal data we collect include the following:
When you create an s9gam account, we collect:
This data is required to create and manage your account, verify your age (21+ requirement), and contact you regarding account matters.
When completing KYC (Know Your Customer) verification — which may be required before processing certain withdrawals or at any point during your account's lifecycle — s9gam may collect:
Identity documents are processed solely for age verification and anti-money-laundering (AML) compliance purposes. They are stored in encrypted form and are not shared with any third party except where required by regulatory obligation.
To process deposits and withdrawals in PKR, s9gam collects:
Financial data is used exclusively to process your requested transactions, conduct AML checks, and maintain accurate account records. s9gam does not store full bank account credentials beyond what is necessary for transaction processing.
While you use s9gam, we automatically collect technical and behavioural data including:
This data helps s9gam detect fraud, enforce responsible gaming limits, improve platform performance, and personalise your experience where you have consented to personalisation.
When you contact s9gam support via email or any other support channel, we collect the content of your communications, including any personal data you voluntarily share within those messages, together with metadata such as timestamps and communication identifiers. Support records are retained to assist with follow-up queries and for quality assurance purposes.
s9gam processes your personal data for the following specific purposes:
s9gam processes your personal data on the following legal bases, which vary depending on the nature of the processing activity:
s9gam does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data may be shared with third parties only in the following tightly controlled circumstances:
To process your PKR deposits and withdrawals, s9gam shares the minimum necessary financial data with the relevant payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT gateway operators. These providers receive only the data required to execute the specific transaction you have requested and are contractually prohibited from using your data for any other purpose.
Third-party game providers whose titles are hosted on the s9gam platform — such as providers of slot games, live dealer games, and fishing games — may receive anonymised session and gameplay data for the purposes of game performance optimisation and RNG audit compliance. No identifiable personal data beyond a session token is shared with game providers during normal gameplay.
Where s9gam uses a third-party KYC verification service to process identity documents, your document data is shared with that provider solely for the purpose of verifying your identity. Such providers operate under strict data processing agreements and are not permitted to retain your data beyond the verification process.
s9gam may be required to disclose personal data to regulatory authorities, law enforcement agencies, or competent courts where required by applicable law, regulatory instruction, or valid legal process. In such cases, s9gam will disclose only the data specifically requested and will, where legally permitted, notify you of the disclosure.
In the event of a merger, acquisition, or transfer of all or substantially all of s9gam's business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to this Policy that results from it.
s9gam uses cookies and similar tracking technologies on the s9gam.bet website to support essential platform functionality and, where you have consented, to analyse usage patterns and deliver relevant promotional content.
These cookies are strictly necessary for the s9gam platform to function. They enable your session to be maintained when you log in, preserve your language preferences, and support security features such as CSRF protection. Essential cookies cannot be disabled without impairing core platform functionality.
With your consent, s9gam uses first-party analytics cookies to collect aggregated, anonymised data about how players navigate and use the platform. This data is used solely for internal service improvement purposes and is not shared with any advertising network or data broker.
You may manage your cookie preferences at any time through your browser settings. Disabling non-essential cookies will not affect your ability to log in, deposit, play games, or withdraw funds from s9gam. Most modern browsers allow you to block or delete cookies through the privacy or settings menu.
s9gam retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods which are driven by our regulatory obligations:
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised using industry-standard data destruction methods.
s9gam implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key technical and organisational security measures include:
While s9gam takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are encouraged to use a strong, unique password for your s9gam account and to enable two-factor authentication.
As a player whose personal data is processed by s9gam, you hold the following rights with respect to that data. To exercise any of these rights, please contact the s9gam support team using the contact details in Section 13.
You may request a copy of the personal data that s9gam holds about you, together with information about how it is being processed. We will respond to verified access requests within thirty (30) days.
If any personal data s9gam holds about you is inaccurate or incomplete, you may request that we correct or update it. Certain corrections may require supporting documentation such as an updated CNIC.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to our legal retention obligations — data we are required to keep for AML or regulatory compliance cannot be erased on request.
You may request that s9gam restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
Where processing is based on your consent or on a contract, you may request that s9gam provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal. You may unsubscribe from marketing emails by following the unsubscribe link in any such communication or by contacting support.
The s9gam platform is strictly intended for individuals aged 21 and over. s9gam does not knowingly collect, process, or retain personal data from any person under the age of 21. Registration by a minor is a direct violation of our Terms & Conditions and will result in immediate account closure and forfeiture of any associated balance.
If s9gam becomes aware that personal data has been collected from a person under the age of 21 — whether through age verification failure, self-disclosure, or third-party report — that data will be deleted immediately, the associated account will be closed, and any funds in the account will be handled in accordance with our regulatory obligations.
If you are a parent or guardian and believe that your child has registered an account on s9gam, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
s9gam operates under an international gaming licence, and some of the third-party service providers we work with — including certain game software providers and KYC verification services — may process personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, s9gam ensures that appropriate safeguards are in place to protect that data, including contractual data processing agreements that impose equivalent data protection standards to those observed by s9gam itself.
s9gam does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate contractual safeguards. If you have questions about the specific international transfer mechanisms we apply, you may contact us using the details in Section 13.
s9gam reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we begin processing new categories of personal data or sharing data with new categories of third parties — we will notify registered players by displaying a prominent notice on the s9gam platform or by sending a notification to the mobile number or email address associated with your account.
The revised Policy will be effective from the date stated at the top of this document. Your continued use of s9gam following the effective date of any revision constitutes your acknowledgement of the updated Policy. We encourage you to review this page periodically to stay informed about how s9gam protects your personal data.
If you wish to exercise any of your data rights, have a question about how s9gam handles your personal data, or wish to raise a data protection complaint, please contact the s9gam data protection team using the following details:
Please include your registered s9gam username and a clear description of your request or complaint in your message. s9gam will acknowledge receipt of your request within five (5) business days and will endeavour to resolve it within thirty (30) calendar days. Complex requests may require additional time, in which case we will inform you of the extended timeline.
If you are not satisfied with s9gam's response to a data protection complaint, you may have the right to escalate your complaint to the relevant supervisory authority or dispute resolution body under the terms of our operating licence.
For matters related to responsible gaming data — such as self-exclusion records or deposit limit settings — please also refer to the s9gam Responsible Gaming page for further information on the tools available to you.
A plain-English summary of the six core principles that guide how s9gam handles your personal data as a Pakistani player on our platform.
Your personal information is not a product. s9gam does not sell, rent, or trade your data to advertisers, data brokers, or any third-party marketing service — full stop.
All data transmitted between your device and s9gam is protected by 256-bit SSL/TLS encryption. Stored data — including your documents and payment details — is encrypted at rest.
We collect only the data we genuinely need to run your account, process your PKR transactions, and meet our regulatory obligations. No speculative or excessive data collection.
You can access, correct, export, or request deletion of your personal data at any time by contacting s9gam support. Opt-out from marketing communications is available with one click.
We keep your data for defined periods tied to legal requirements, then securely delete or anonymise it. We do not retain data indefinitely or for purposes beyond those stated in this Policy.
This Policy is written in plain, accessible English so that every s9gam player in Pakistan can understand exactly what data we hold, why we hold it, and what rights they have over it.
s9gam is Pakistan's trusted online casino and sports betting platform. Your data is secure, your funds are segregated, and your privacy is our priority. Log in to your account or explore our casino today. 21+ only — play responsibly.